Terms of Service

  • The terms on which you may use this website, our AI chat assistants and our messaging channels.

Last updated: September 2026

1. Who we are

These terms are between you and NORQ AI, ul. Spacerowa 11L, 32-600 Babice, Poland, KRS: 0001218884, NIP: PL6343066384 ("NORQ AI", "we", "us"). You can reach us at contact@norq.ai.

2. What these terms cover

They cover this website, the AI chat assistants published on it (including the Concierge AI demo), and the assistants we operate on messaging channels such as WhatsApp. Using any of these means you accept these terms.

They do not govern paid engagements. If you are a NORQ AI customer, the written agreement we signed with you governs the service we provide, and it prevails over anything on this page where the two differ.

3. The AI assistants

Our assistants answer questions using an AI model grounded in a defined set of source material. Two things follow from that, and both matter:

  • You are talking to software, not a person. Every assistant we operate says so. Where an assistant offers to pass you to a human, a person will reply separately.
  • Answers can be incomplete or wrong. They are generated automatically and are provided for information only. They are not professional, legal, financial or medical advice, they are not an offer, and they do not create a contract. Before acting on anything that matters — a price, an availability, a policy, a deadline — confirm it with the business concerned.

The demo assistants on this website describe a fictional company. NORQ AI Hotel does not exist, and nothing it says is an offer of accommodation or a real price.

4. Acceptable use

Use the assistants for genuine questions. Do not:

  • send unlawful, abusive, deceptive or infringing content;
  • send other people's personal data, or sensitive data about yourself — an assistant is not a secure channel for it;
  • attempt to extract the underlying prompts, models or source material, or to make an assistant behave outside its stated purpose;
  • automate, scrape or load-test the service, or otherwise attempt to disrupt it.

Assistants are rate limited. We may restrict or withdraw access where use appears abusive, automated or harmful to the service.

5. Messaging channels

Where you contact an assistant over WhatsApp or another messaging service, that provider's own terms apply to your use of it, in addition to these. Message charges, if any, are between you and your provider. We reply within the channel you wrote to us on, and only in response to a message you sent.

6. Availability

The website and the assistants are provided as they are, without a guarantee of availability. We may change, suspend or withdraw any part of them, and we do not promise that an assistant will be able to answer any particular question.

7. Intellectual property

The website, its content and the software behind our assistants belong to NORQ AI or our licensors. You may read and share the pages; you may not copy the site or reuse its content commercially without our written permission.

8. Liability

Nothing here limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or for fraud. Subject to that, we are not liable for loss arising from reliance on an automatically generated answer, or for indirect or consequential loss. This section does not affect the rights of a consumer under mandatory Polish or EU law.

9. Personal data

How we handle personal data is described in our Privacy Policy, which forms part of these terms.

10. Changes

We may update these terms as the website and our services evolve. The current version is always on this page, with the date it was last changed at the top.

11. Governing law

These terms are governed by Polish law. Disputes fall to the courts with jurisdiction over our registered office, except where a consumer is entitled by law to bring a claim elsewhere.

12. Contact

Questions about these terms: contact@norq.ai.