Hospitality & Wellbeing
Guests have many small questions and few of them are worth a phone call. Is parking included? Can we bring the dog? Can the children use the pool on their own? Most guests never ask - they look for a minute, find nothing, and book somewhere else. That guest leaves no trace: no call, no e-mail, nothing in any report. From the inside it looks as though nothing happened.
We put a chatbot on your own website that answers those questions from your own information, at any hour, in the guest's own language - and, just as importantly, records the ones it could not answer.
Answers Before the Booking
Check-in and check-out, parking, breakfast, pets, children, accessibility, how to get there. A guest who finds the answer on your site has no reason to go back to a booking portal - where the same reservation costs you commission.
The Questions Nobody Asks
Every question the chatbot could not answer is recorded and reported back to you. For most properties it is the first time they see what guests wanted to know and never found out.
Every Guest in Their Own Language
Guests are answered in the language they wrote in, automatically. No language list to configure, no need for staff who speak it, no separate chatbot per market.
Relief for Reception
The same questions stop arriving by phone and e-mail, day and night. When a guest genuinely needs a person, one button sends the whole conversation to your team by e-mail - so whoever picks it up already knows what was asked.
Spa, Wellness and Treatments
Treatment descriptions, age limits, what to bring, how far in advance to book, what is included in a package. The details guests hesitate over, answered without a phone call.
Grounded, Not Improvised
The chatbot answers only from the information you gave it. When it does not know, it says so and offers a human - it does not invent a price, a policy or an availability.
It answers questions - it does not take reservations or payments, and it does not confirm availability or prices for specific dates. Those stay in your booking system and with your team. Connecting the chatbot to that system is possible as a separate, custom integration.
Our wider Data & AI work - forecasting, analytics and data platforms - is available to hospitality groups that need it. For a single property, the chatbot is where the return shows up first.
Start Your Data Transformation Journey
Discover practical, scalable solutions tailored to your business priorities.