NORQ AI

Meet Concierge AI

Concierge AI is an intelligent assistant that supports guests from their first visit to your website through to the end of their stay.

It answers questions, helps guests choose an offer, supports the booking process, recommends attractions and provides professional service whatever the day or hour.

Using artificial intelligence, Concierge AI holds natural conversations, understands the context of a question and answers from the knowledge about your property. It adapts to the language of whoever it is talking to, so guests from home and from abroad are looked after equally well.

Why does Concierge AI set your property apart?

converses in many languages and automatically matches the guest's own,
answers questions about the hotel, the offer, house rules, services and attractions nearby,
helps match the right room, stay package or service to a guest's individual needs,
supports the booking process, answers doubts and helps guests decide on an offer,
recommends attractions, restaurants, events and places worth visiting,
draws on knowledge of your property, so the information is consistent, reliable and always current,
can present current stay packages, extra services and special offers, supporting sales and increasing bookings,
serves many guests at once, answering instantly around the clock,
recognises situations that need individual attention and hands the conversation to the right member of staff, with its history,
gives every guest the same standard of service, whatever the hour, the volume of enquiries or the language.

Concierge AI is a modern standard of guest service, combining knowledge of your property, intelligent conversation and sales support in one solution. It handles most everyday enquiries on its own, and where a decision or a member of staff is needed it passes the conversation on smoothly. The result is professional service around the clock, a lighter load on reception, and a good impression from a guest's very first contact with your property.

See Concierge AI through your guests' eyes

See what a conversation with Concierge AI looks like

The best way to understand what Concierge AI can do is to talk to it.

Open the chat window in the bottom-right corner and ask anything about a stay. Concierge AI holds a natural conversation, follows its context and answers the way an experienced concierge or receptionist would.

You can talk in any language. Concierge AI recognises it automatically and replies in the same one, so guests from anywhere in the world are comfortably looked after.

Every property has its own offer, its own standard of service and its own body of knowledge. During implementation Concierge AI learns yours, so that it answers according to your current offer, house rules, services and the way you look after guests.

On this page Concierge AI answers for NORQ AI Hotel — a four-star property on Lake Czorsztyńskie that we invented for this demo. The hotel is fictional; the Concierge AI answering for it is real.

The examples below show only a selection of what Concierge AI can do. Do ask your own question, and see what modern guest service could look like at your property.

Conversations to try with Concierge AI

A family holiday
We are coming with two children. Which room would be best for us?
A romantic weekend
We are looking for somewhere quiet for a weekend for two. What would you recommend?
Travelling with a pet
I am planning to come with my dog. Will he be comfortable with you?
A business stay
I need a conference room for 30 people. What are the options?
An active break
Recommend attractions and cycling routes in the area.
Practicalities
I am arriving in an electric car. Can I charge it on site?
A Polish guest
Czy mogę przyjechać z psem?
A German-speaking guest
Ich reise mit meinem Hund. Kann ich ihn mitbringen?
A Ukrainian-speaking guest
Чи є у вас басейн і сауна?

Concierge AI knows when to hand the conversation to a person

Professional service also means being able to say “I don't know”

One of the most important things about Concierge AI is that it answers responsibly.

The assistant uses only the knowledge the property has provided and the information given during implementation. It does not guess, does not produce unverified information and does not answer what it is not sure of.

If a question needs data held only in the hotel's own systems, or a decision only a member of staff can make, Concierge AI tells the guest so and either passes the conversation to the right person or points to the booking system.

See how Concierge AI responds

You might ask, for instance:

Do you have a room free on 12 August?
Exactly what will a stay in October cost?
What will the weather be like during my stay?
Can you guarantee a room with a lake view?
Will I get an early check-in?

In these situations Concierge AI explains that reception or the booking system needs to confirm, and shows where to go next.

Guests therefore get reliable information only, and your staff keep full control of the decisions that need individual handling.

Why do hotels choose Concierge AI?

More than a chatbot – real support for your property

Guests expect an immediate answer and information at any time of day. In practice many questions never reach reception at all – the visitor does not find what they need and abandons the booking, or chooses another property.

Concierge AI provides professional service around the clock, supports the work of reception and helps keep prospective guests on your website, improving the chance of a direct booking.

What your property gains

round-the-clock guest service in many languages, without hiring more staff,
immediate answers to the most frequently asked questions,
reception relieved of repetitive telephone and e-mail enquiries,
more direct bookings, because guests stay on your website,
the ability to present current offers, stay packages and extra services,
conversation reports and analysis of what guests ask, helping you develop the offer,
conversations needing an individual decision passed to the right member of staff, with their history,
consistent, professional communication with every guest, whatever the hour or the number of conversations.

Concierge AI does not replace your reception staff. It takes on the repetitive questions, so that your people can spend more time with guests in person and on the experience of the stay itself.

If you would like to see how Concierge AI could support guest service at your property too, please get in touch. We will gladly prepare a walkthrough tailored to your hotel.

Concierge AI

Meet Concierge AI

See Concierge AI through your guests' eyes

Concierge AI knows when to hand the conversation to a person

Why do hotels choose Concierge AI?

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