Privacy Policy

  • How we process personal data on this website and in our AI chat assistant.

Last updated: July 2026

1. Data controller

The controller of your personal data is NORQ AI, ul. Spacerowa 11L, 32-600 Babice, Poland, KRS: 0001218884, NIP: PL6343066384. In all matters concerning personal data you can contact us at contact@norq.ai.

2. The AI chat assistant

This website includes an AI chat assistant. When you use it, the following data is processed:

  • Message content - the messages you type are transmitted to our systems running on Google Cloud and processed by an AI model in order to generate an answer. Conversations (your messages and the assistant's answers) are stored for up to 90 days and then deleted automatically. We analyze them to see which questions the assistant answers poorly or not at all, and to improve it. Your data is not used to train AI models.
  • Answer ratings - if you rate an answer (thumbs up/down), the rating is stored together with the conversation, under the same 90-day retention.
  • Conversation history in your browser - also kept in your own browser (localStorage), so the conversation survives a page refresh. You can delete it at any time by clearing your browser's site data.
  • Technical metadata - we log technical information about each interaction (timestamps, a random session identifier, message counts, response times and technical status) without message content, for up to 30 days, to operate and improve the service.
  • Language of your message - we detect which language you wrote in, so that the assistant can answer you in that language. The detected language is recorded with the conversation, under the same 90-day retention, and we use it in aggregate to see which languages our visitors use. Detection runs on our own infrastructure; your message is not sent to a separate service for this.
  • IP address - processed for abuse prevention (rate limiting) in short-lived technical counters that are deleted automatically, and in standard server logs.
  • Contacting our team from the chat - if you choose "talk to a human" and leave your e-mail address (optionally with a note), we store the address, the note and the conversation transcript for up to 90 days and send them in a notification e-mail to contact@norq.ai so that we can reply to you directly. The reply and any further exchange take place as ordinary e-mail correspondence (see section 3).

Please do not enter personal data - yours or anyone else's - into the chat. The assistant answers questions about NORQ AI and does not need personal data to do so. If you nevertheless entered personal data and want it deleted before the retention period ends, write to contact@norq.ai. The chat is not a channel for exercising data protection rights; for that, write to contact@norq.ai.

3. Contact form and e-mail

When you contact us via the form, e-mail or phone, we process the data you provide (such as name, e-mail address and message content) in order to respond and handle your inquiry. Meeting booking is provided by Calendly, an external service with its own privacy policy.

4. Legal bases

We process data on the basis of our legitimate interest (Art. 6(1)(f) GDPR) in operating and improving the website and chat assistant, ensuring their security and preventing abuse - and, for inquiries (including contact requests submitted through the chat), on the basis of taking steps prior to entering into a contract (Art. 6(1)(b) GDPR).

5. Recipients and data location

Our infrastructure runs on Google Cloud (Google Cloud EMEA Ltd. / Google LLC) as a data processor under the Google Cloud Data Processing Addendum. Data storage and AI processing for the chat assistant are configured for data residency in the European Union. Notification e-mails from the chat's contact option are delivered by Twilio SendGrid (Twilio Inc. and its EU affiliates) as a data processor.

6. Cookies and local storage

This website does not use analytics or advertising trackers. The website template may use technical cookies necessary for interface functions, and the chat assistant uses your browser's localStorage to keep the conversation history on your device.

7. Your rights

You have the right to access your data, rectify it, erase it, restrict its processing, object to processing, and data portability - contact us at contact@norq.ai. You also have the right to lodge a complaint with a supervisory authority; in Poland this is the President of the Personal Data Protection Office (PUODO).

8. Changes

We may update this policy as the website and our services evolve; the current version is always available on this page.